PRIVACY POLICY

Last Updated: September 6, 2026

AJ GLOBAL LOGISTICS LTD, trading as AJ GLOBAL FREIGHT & LOGISTICS («we», «our», or «us») is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller for this website is AJ GLOBAL LOGISTICS LTD, trading as AJ GLOBAL FREIGHT & LOGISTICS, a company registered in the United Kingdom.

• Registered Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
• Companies House Number: 17105853
• Privacy Contact Email: info@ajgloballogisticltd.com

2. Personal Data We Collect

We process the following categories of personal data:

• Inquiries and Quotes (Fluent Forms): Name, email address, phone number, and shipment details.
• Direct Communications: Information provided via email or when you contact our team.
• MAX Logistics Assistant: Messages and contact or shipment details you choose to enter in our assistant at ai.ajglobalfreigth.com, used to assist with your enquiry and any requested handover to our team. Please avoid including payment card details, passwords or identity documents in chat.
• Optional Analytics: With your consent, Google Analytics collects information about website visits and interactions, such as pages viewed, approximate location and device or browser information.
• Optional Embedded and Marketing Services: When enabled with your consent, Google Maps and Hostinger Reach may receive technical information about your browser and your interaction with their content.
• Technical Data (Hostinger Logs): IP addresses, browser type, and access times automatically recorded by our server.
• Security Data (Cloudflare Turnstile): Telemetry data to verify human interaction and prevent spam.
• Functional Data (Polylang): Technical cookies to store your language preference (EN, ES, IT).

3. Purposes and Legal Bases for Processing

• To provide quotes and manage services: Processed to perform a contract or take steps at your request before entering into a contract.
• To respond to inquiries: Processed based on our legitimate interests in managing business communications.
• To ensure website security: Technical logs and Turnstile data are processed based on our legitimate interests in protecting our website from malicious activity.
• To provide a multilingual experience: Language cookies support the language you select.
• To measure visits and enable optional services: Google Analytics and optional map or marketing technologies are controlled by your cookie consent. You may reject optional cookies or change your choice at any time through Cookie settings. Withdrawing consent does not affect processing that took place before withdrawal.

4. Data Retention

• Inquiries and Quotes: Retained for 24 months from the date of last contact.
• Technical Logs: Server logs are kept for approximately 30 days.
• Contractual and Accounting Records: Retained for the duration required by applicable UK legal and tax obligations (typically 6 years).

5. Data Recipients and Transfers

We do not sell your personal data. Providers used by this website include Hostinger for hosting, email and the Reach integration, Cloudflare for form security, and Google for Analytics and Maps when you enable the relevant optional category. MAX is provided through our ai.ajglobalfreigth.com service. Information you submit may be accessed by our team to respond to your request. Providers may process information in countries outside the UK; contact us for information about the providers and safeguards relevant to your request. For details of cookies and the services associated with them, see our Cookie Policy.

6. Security

We implement robust technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights and Complaints

Depending on the circumstances, you may request access, rectification, erasure, restriction or portability of your personal data, object to processing, or withdraw consent. To exercise these rights, please contact info@ajgloballogisticltd.com.

Complaints Procedure: If you have any concerns about our use of your personal information, please contact us first at info@ajgloballogisticltd.com so we can resolve the matter directly with you.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, via their official website: https://ico.org.uk/make-a-complaint/.